This tweet from Ruffa G caught my attending.
- free pick up and delivery
- guaranteed loaner handset
- maximum 7 day turn around time
Now thats extraordinary (relative to philippines) after sales service.
My iPhone 5s' warranty will be carried out by globe which do not have free delivery and pick up when claiming for warranty.
Warranty claims are processed by telcos for units that are under warranty period and on a subscription plan.
Globe also do not offer loaner units so if you surrender your iphone for analysis and/or repair you need to have an extra phone to use (although you can have your subscription paused for the meantime while service is being done if you dont want to use another phone). And the worst part of it, Globe can take as much as 2 months to hold your unit - which is explained to subscribers during contract signing.
Cheers to Sony Philippines for coming up with such convenient service.